{"id":4322,"date":"2022-05-10T20:36:51","date_gmt":"2022-05-10T18:36:51","guid":{"rendered":"https:\/\/mylockergranada.com\/faqs-english\/"},"modified":"2026-04-24T18:24:30","modified_gmt":"2026-04-24T16:24:30","slug":"faqs-english","status":"publish","type":"page","link":"https:\/\/mylockergranada.com\/en\/faqs-english\/","title":{"rendered":"Faq&#8217;s english"},"content":{"rendered":"<section class=\"gb-container gb-container-b2e01b99 alignfull\">\n<div class=\"gb-container gb-container-bd960c98\">\n<div class=\"gb-container gb-container-c2af3289\">\n\n<div class=\"gb-headline gb-headline-b1e502b3 gb-headline-text\">MY LOCKER GRANADA<\/div>\n\n\n\n<h1 class=\"gb-headline gb-headline-32928601 gb-headline-text\">faq&#8217;s <\/h1>\n\n\n\n<p class=\"gb-headline gb-headline-47abe1a9 gb-headline-text\">Here you will find the answers to the most frequently asked questions about our lockers in Granada.<\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-cdc10937\"><\/div>\n<\/div>\n<\/section>\n\n<section class=\"gb-container gb-container-e26cd42d\">\n<div class=\"gb-container gb-container-1622a8b9\">\n\n<h2 class=\"gb-headline gb-headline-ae368e73 gb-headline-text\">FREQUENTLY ASKED QUESTIONS<\/h2>\n\n\n\n<p class=\"gb-headline gb-headline-2d5231ba gb-headline-text\">Don&#8217;t be left with any doubts. Check out the answers to the most frequently asked questions about our ticket offices in Granada.<\/p>\n\n\n<style>#sp-ea-4389 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4389.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-4389.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4389.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4389.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-4389.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1687778844\"><div id=\"sp-ea-4389\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43890\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43890\" aria-controls=\"collapse43890\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I book?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43890\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43890\"> <div class=\"ea-body\"><p>It's easy. Choose the size of the locker, the date and make the payment online in a 100% secure way. After payment you will receive a confirmation email with a numerical code and a QR code. Once you are in our premises you can open the door by entering the numerical code and once inside, pass the QR code through the reader and your locker will open automatically.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43891\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43891\" aria-controls=\"collapse43891\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How big are the lockers?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43891\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43891\"> <div class=\"ea-body\"><p>We have three sizes:<br \/><strong>M lockers:<\/strong> 28 cm \/ 11 in (height) x 50 cm \/ 19,6 in (width) x 76 cm \/ 29,9 in (depth). This locker is ideal for 1 or 2 people travelling with little luggage.<\/p><ul><li>1 cabin suitcase + 1 backpack<\/li><li>1 medium suitcase<\/li><\/ul><p><strong>L lockers<\/strong>: 59 cm \/ 23,2 in (height) x 50 cm \/ 19,6 in (width) x 76 cm \/ 29,9 in (depth). The perfect locker for 2 or 3 people travelling with medium-sized luggage.<\/p><ul><li>3 cabin suitcases<\/li><li>2 cabin suitcases + 2 backpacks<\/li><li>2 medium suitcases + 1 backpack<\/li><\/ul><p><strong>XL lockers<\/strong>: 90 cm \/ 35,4 in (height) x 50 cm \/ 19,6 in (width) x 76 cm \/ 29,9 in (depth). Our largest and most versatile locker is ideal for groups or travellers with large suitcases:<\/p><ul><li>2 large suitcases<\/li><li>3 medium suitcases<\/li><li>1 large suitcase + 1 medium suitcase + 1 cabin suitcase<\/li><li>2 medium suitcases + 1 cabin suitcase + 1 backpack<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43892\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43892\" aria-controls=\"collapse43892\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where are we?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43892\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43892\"> <div class=\"ea-body\"><p>You will find us at Plaza de San Agust\u00edn 5, in the heart of Granada. A 1 minute walk from Gran V\u00eda and 3 minutes from the Cathedral of Granada.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43893\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43893\" aria-controls=\"collapse43893\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the minimum time to rent your locker? <\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43893\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43893\"> <div class=\"ea-body\"><p>The minimum rental period is one day (12 hours). If you plan to leave your luggage for longer, check out our promotions to save on your purchase.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43894\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43894\" aria-controls=\"collapse43894\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is my luggage insured?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43894\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43894\"> <div class=\"ea-body\"><p>You can rest assured. In the unlikely event of theft, your belongings are insured up to \u20ac1000. The premises are under video surveillance 24 hours a day and only customers can access the premises with a unique personal code.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43895\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43895\" aria-controls=\"collapse43895\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How many times can I access to the lockers?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43895\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43895\"> <div class=\"ea-body\"><p>You can open and close your locker as many times as necessary during the time you decide to use it.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43896\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43896\" aria-controls=\"collapse43896\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is our schedule?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43896\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43896\"> <div class=\"ea-body\"><p>We are open 24 hours a day, 365 days a year.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43897\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43897\" aria-controls=\"collapse43897\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I need to leave my baggage for more than a day<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43897\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43897\"> <div class=\"ea-body\"><p>No problem. In case of long term rentals take a look at our discounts for stays of 3 days or more.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43898\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43898\" aria-controls=\"collapse43898\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I go without booking?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43898\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43898\"> <div class=\"ea-body\"><p>It is possible, but we cannot guarantee availability. However, you will not be able to access the premises until you have made the reservation and paid for the luggage room.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-43899\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse43899\" aria-controls=\"collapse43899\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long can I stay inside the premises?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse43899\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-43899\"> <div class=\"ea-body\"><p>For security reasons, you can stay inside the premises for a maximum of 15 minutes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-438910\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse438910\" aria-controls=\"collapse438910\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I pick up my Vinted package at My Locker Granada?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse438910\" data-parent=\"#sp-ea-4389\" role=\"region\" aria-labelledby=\"ea-header-438910\"> <div class=\"ea-body\"><p>We do not work with Vinted or any other online shopping platform. If you have placed an order through Vinted, you will probably have to pick it up at the lockers provided for this purpose in the San Agust\u00edn car park.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n<\/div>\n\n<section class=\"gb-container gb-container-4d8b0db1\">\n<div class=\"gb-container gb-container-fdb4a540\">\n<div class=\"gb-container gb-container-be2853c6\">\n\n<h2 class=\"gb-headline gb-headline-8fa6fa04 gb-headline-text\">Still in doubt?<\/h2>\n\n\n\n<p class=\"has-17-font-size has-var-contrast-3-color has-text-color wp-block-paragraph\" style=\"font-size:18px\">Contact us and we will solve them immediately.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-eb66a140 gb-headline-text\"><style id=\"wpforms-css-vars-4382\">\n\t\t\t\t#wpforms-4382 {\n\t\t\t\t\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-4382\"><form id=\"wpforms-form-4382\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" 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Granada.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4322","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/pages\/4322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/comments?post=4322"}],"version-history":[{"count":1,"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/pages\/4322\/revisions"}],"predecessor-version":[{"id":5637,"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/pages\/4322\/revisions\/5637"}],"wp:attachment":[{"href":"https:\/\/mylockergranada.com\/en\/wp-json\/wp\/v2\/media?parent=4322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}